Support

Write to us at support@systemthinkvan.com. We read every message.

What to include

• What you were doing, what you expected, and what happened instead.
• The app’s version: it is under the app’s name at the top of Settings.
• Your device’s model and system version.
• If it is about your account, the email address or username on it.

Never send your password or a sign-in code: we will never ask for them.

In the app

• Settings: tap the round person button at the top right of the “Trips” tab to open “Settings”.
• Can’t sign in? Settings → “Account” → “Sign in”, then “Sign in with email” (just “Sign in” when the screen offers no Apple or Google button), then “Forgot your password?”.
• Who can invite you: Settings → “Sharing” → “Username”, and “Let people find me”.
• Someone bothering you: an invitation’s “…” menu has “Report this invitation”; a co-traveller’s row in a trip’s “People” has “Report” and “Block”; Settings → “Sharing” → “Blocked people” undoes a block.
• Leaving for good: Settings → “Account” → “Delete account” (step by step).
• Privacy questions: the privacy policy, or write to us.