Delete your Travel STV account

You can delete your account at any time, from inside the app. It needs a connection, and you need to be signed in.

Steps

1. Open Travel STV and tap the round person button at the top right of the “Trips” tab, to open “Settings”.
2. Under “Account”, tap “Delete account”. The row says: “Deletes your account and everything only you are in. This cannot be undone.”
3. Read what will happen to your trips, type delete, and tap “Delete my account”.

Signed out? Under “Account”, tap “Sign in” first. Nothing is deleted until you confirm on the delete screen.

What deleting does

• Trips only you are in are deleted for everyone.
• Each trip you share passes to whoever joined it first. They keep everything in it.
• You leave trips somebody else owns. Their copies are untouched.
• Your username is freed, nobody can find you by your email address, and the account’s data is removed from your device.
• This cannot be undone.

What we keep afterwards

What you wrote in a trip you shared stays with the people you shared it with, marked with an id that leads to nobody. A report someone made about you is kept for 90 days, and our logs for 30 days. The full list, and why each is kept, is in the privacy policy.

Signed in with Apple or Google?

Deleting your account doesn’t tell them. How to remove Travel STV from your Apple or Google account.

If you can’t open the app

You don’t need the device you used before: install Travel STV on any device, sign in to the same account and delete it there. Your trips don’t have to be on it. If you can’t sign in, use “Forgot your password?” on the sign-in screen. If something still stops you, write to support@systemthinkvan.com from the address on your account, and we will help you.